Originally Posted by
Mr. Vker
There's nothing simpler than being able to do it online-which should be a universal feature to any change one wants to make. My work schedule doesn't always allow that. I did have to talk to them this evening. Did a 2 1/2 hour call back. Actual call back 5 1/2 hours.
Then you should try to call AA at early morning. I am normally up at 5 am and there is no hold time for EXP line at all, there is always a hold or longer call back time for later in the day. Given the current AA IT setup, the simplest solution is to call until AA fix the system. You can also try the chat function on AA's website. We try to figure out the best way to work around problems since we have no control over AA's system. Perhaps we can write a proposal for AA and bit for the next IT contract.
