Originally Posted by Mr. Vker

This likely belongs linked to another thread--I did search

I think AA IT uses the same tech that powered Apollo 11. Maybe that's too generous. Why is it SO hard to change a paid ticket online? We have a trip we were likely going to change. Yesterday-no problem-I could click "change flight" and look at options. We hadn't made a decision yet though. Last night, they changed our original flight four minutes. Same flight number. Now it says "your flight has changed. Check back later to see what changed". I am now ready to make the change we want-I clicked the change flight button. I have to call. 2 1/2 hour call back for plat. I'm ok waiting-but why cant I just do it online???????