Immense frustration attempting to upgrade a ticket using Q credits (but of course!).
I get right through the online process to OTP being sent & then get an error "..technical difficulties.." then try the "upgrade form" that I am redirected to..error 404...doesn't exist.."...anyone found a work around?
I tried two different browsers - no go. Sigh. Once I use these (very old now) Q credits I am so done with Privilege Club
Update:
After messaging them QR called me & told me that I didn't have enough Q Credits (wrong!) to upgrade & indeed insisted I could only upgrade 1 sector of my 2 sector booking because of this & thats why I was getting the error messages (wrong!).
Having provided screen shots of the error page in my message to them I also told the agent that I had a screenshot showing that I did in fact have the correct number of Q credits (I did).
After a 15 minute hold the agent said that because I had proof of my claims regarding the error messages & the number of Q credits required that they were prepared to upgrade my booking over the phone. They did this & reissued the ticket within 5 minutes! Forget trying to resolve the underlying technical issues. Sigh.
What a sh@@-show. Don't get me wrong, I rate the airline, but Privilege Club & its online functionality is history for me because everything is just so damned difficult to achieve.