FlyerTalk Forums - View Single Post - Annoying AA IT Trying to change a flight online

Mar 6, 2022 | 4:35 pm

#2

dc10forlife

Join Date: Jun 2002

Posts: 698

Quote:

Originally Posted by Mr. Vker

This likely belongs linked to another thread--I did search

I think AA IT uses the same tech that powered Apollo 11. Maybe that's too generous. Why is it SO hard to change a paid ticket online? We have a trip we were likely going to change. Yesterday-no problem-I could click "change flight" and look at options. We hadn't made a decision yet though. Last night, they changed our original flight four minutes. Same flight number. Now it says "your flight has changed. Check back later to see what changed". I am now ready to make the change we want-I clicked the change flight button. I have to call. 2 1/2 hour call back for plat. I'm ok waiting-but why cant I just do it online???????

this happens after every schedule change, no matter how small. Seat selection is unavailable as well. It typically takes a week or two to work itself out. Until then, you have to call.

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