Missed connection / EU261 compensation?
On my last trip, I had a confirmed oneway reservation HAM-LIS-FAO, with departure from HAM at 6:00 am and arrival in FAO at 10:30 am.
The HAM-LIS flight got delayed and I missed the connection to FAO. TAP staff waited at the airport with a rebooking on the LIS-FAO flight arriving 11:50 pm and a couple of meal vouchers. I asked about financial compensation for delays, but this was refused. I asked if I could take a rental car and drive to FAO myself (3 hours drive), but I was told I could find out by myself but I would not receive any support from TAP.
I left the airport and booked a rental car by myself and drove to FAO.
I have asked for compentation through their online form, but received no answer so far. Does anyone know if TAP does answer such requests or just ignore them?
Furthermore, what are my rights in this case? If I read the rules, I should receive 400 EUR in cash for this delay. Should they also compensate me for the rental car and fuel on top of the 400 EUR? Or is it enough that they proposed me an alternative flight?