Originally Posted by
sandeep.thilakan
I have been using the FS App chat for pre-arrival conversations as a yardstick to measure a hotel's service. And FS Cairo at Nile Plaza team's interaction was the best that I have had so far, even better than FSGV. On the other hand, I found the First Residence team's response slightly lacking.
Each to their own. Personally, I only use chat while on property. I email for airport transfers, meet and assist etc because it’s important to have written confirmation that can be easily produced.