NEW INFO TODAY (3/3) from ORD B6:
There was a mid management guy and an agent standing out in front of the boarded up agent area as I was exiting.
I said to the management guy, “terrible decision to eliminate this desk and agents!”
He was very apologetic and said “we’ve heard our FFs and we’re reversing the decision. Give us a few weeks. We will have both options available going forward.”
I told him that was a good call and gave them kudos for recognizing/reversing a major error.