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Thread: Long telephone hold times for Centurion members?
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Old Mar 3, 2022 | 9:55 am
  #6  
Plumuser
5 Years on Site
 
Join Date: Nov 2015
Posts: 71
Originally Posted by zrs70
I thought that the huge annual payment for this card was to have immediate access to agents. Why am I 20 minutes on hold?
For years , there was literally zero wait time. Someone would answer on the 3rd or 4th ring. Nowadays, 9 out 10 times it is a 10+ minute wait.
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