I have sent 2 emails to StR regarding my June reservation and got no reply back. So i decided to book another reservation end of May that worked for me, and any questions I had they would reply back within a day. Then I sneak a question in about rumored renovations since I was worried about construction equipment/materials as our last day will be May 31, got no reply. I just followed up recently and got zero reply again. For a high end resort, this is not what I was expecting.