Originally Posted by
flyerCO
Why did you lose hotel? If it was paid, it was yours regardless of time got there.
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
I couldn't get to the hotel I had paid for. It was an hour away from the airport and I needed the rental car once I was there. If rental cars were available overnight at YYZ, I wouldn't have had any issue. Didn't help that it's impossible to reach anyone at Hertz counters by phone.
Delta Baggage Service Office employees said anyone who leaves is abandoning their baggage and that it could be returned to origin. They were not taking missing bag reports and did not offer any other assistance with transportation, etc. Most folks were local and just wanted taxi vouchers so their friends/family could go home.