FlyerTalk Forums - View Single Post - Oneworld booking and pricing experiences

Feb 24, 2022 | 12:57 pm

#938

allset2travel

Join Date: Jan 2006

Location: SORT OF HOMELESS

Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold

Posts: 8,104

Quote:

Originally Posted by pandaperth

So I was trying to set up my next DONE4 (yay!). Starts in Asia the first carrier being UL (Sri Lankan)

Phoned AA’s RTW desk, as I’ve done before. Per AA’s previous policy I had an AA “overwater” flight in the itinerary (i.e. intercontinental flight) which is what they required to ticket an itinerary where the first flight is not an AA flight.

First agent said they won’t do it, because AA is not the first carrier
HUCA – and got the same agent!
HUCA – different agent put me on hold to check with a supervisor; after 45mins on hold I hung up
HUCA- 3rd agent said AA has changed its policy – now AA must be either the first carrier or the first overwater carrier for them to ticket

Thoughts?

If AAgent name Kelly is still there, ask for her by name. She seems to know the products & rules well, and seems to have the authority to act on things. My experience that was.

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