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Feb 23, 2022 | 8:39 pm

#935

pandaperth

Join Date: Mar 2008

Location: used to be PER, now it's nowhere/eveywhere

Programs: QFF NB, AA GLD

Posts: 3,687

AA RTW Desk – changed policy

So I was trying to set up my next DONE4 (yay!). Starts in Asia the first carrier being UL (Sri Lankan)

Phoned AA’s RTW desk, as I’ve done before. Per AA’s previous policy I had an AA “overwater” flight in the itinerary (i.e. intercontinental flight) which is what they required to ticket an itinerary where the first flight is not an AA flight.

First agent said they won’t do it, because AA is not the first carrier
HUCA – and got the same agent!
HUCA – different agent put me on hold to check with a supervisor; after 45mins on hold I hung up
HUCA- 3rd agent said AA has changed its policy – now AA must be either the first carrier or the first overwater carrier for them to ticket

Thoughts?

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