Originally Posted by tarheelnj

I'm in the EWR Club now and went up to the lone agent and asked about this change. She confirmed they want to move live agents out of UC's, but the larger ones may keep one or two. What was interesting is that she said current UC CS Agents are able to bid on working shifts as a Virtual Agent, so we should expect capable agents. She did sympathize that for many of us, that live agent, with the ability to interact live, print out BPs, etc., is the best thing about having the UC membership.

Also noticed that the Club was very crowded - all non-table seats taken - and they were still selling day passes for $59 per person.