Originally Posted by
Majuki
Be certain to remove any items blocking one's face completely prior to capturing the photo. If one is wearing sunglasses and/or a mask, the photo comparison won't work.
Yeah, I guess we were still expecting fingerprints and documents but the machine automatically took the picture after pressing start. We tried to remove the mask and take another picture but it then gives a message saying our last try was too recent.
But that's exactly my point. With fingerprints, you don't have to worry about any of that...