Originally Posted by
777 global mile hound
Appreciate the echoing of my thoughts.I find Marriott incredibly stressful to do business with
even before I get to their hotels
In the event of a failed stay with Marriott I’ve had to call corporate execs to step in to fix issues
who have been thier decades
Something I’ve almost never had to do at Hyatt
For me, dealing with Marriott in any way has been disappointing, at best. I'm still unsure how it is one is consistently charged for cancelled reservations, resulting in an unfortunate and regrettable incident with a property in HK where I had to threaten a chargeback unless my card was credited within 48 hours. While the property in question certainly weren't to blame and they'd probably assumed I was making it up to get out of the reservation, it nonetheless created a needless conflict where I'll likely never return to that property, given how face is important for dealings in SE Asia. This I blame entirely on Marriott and, personally, I've gained virtually nothing from their takeover of SPG--zero. Oh, wait, I did take advantage of one of their travel deals where I had been able to get some bonus UA miles or something, and just let the hotel portion expire.
Originally Posted by
777 global mile hound
After the SPG merger Marriott elite customer service never recovered in my experiences
.But some of their hotels are must stays like the Sheraton Grand in Sydney
where I would argue outperforms for my needs the Park Hyatt Sydney for a fraction
of the price and redemption costs.Getting a suite upgrade is fairly easy too on average
My passion for the Park Hyatt Sydney was it’s unique setting and a passionate previous
management and team devoted
to the guest experience who have all since moved on sadly.I anxiously await updates from
the Hyatt community here on this iconic property otherwise
Yeah, agree with you here. The PH Sydney was, had been, fabulous and one of the few properties where my family absolutely adored. Now, I suppose I'd consider paying $$ for it, but not after some of the stuff I've read on here. Perhaps, I'll, assuming the Cat 7 free night is adjusted to include 8s, try it and see for myself how bad the erosion has been. Also, the Sheraton CDG is one where I'll pay $$ just to stay in the airport, and I still think I'm Bonvoy Plat or something.