Originally Posted by
PTahCha
+1 - when they work magic, they worth their weight in gold. As an example, at LGA RCC (this was pre-merger), I had a delay that would cause me to misconnect. Before I approach the service rep, they paged me to the desk, handed me a revised non-stop booking on AA, and printed a paper ticket "just in case the ticket did not transfer through".
The LGA crew was among the best! Walking around the space to find someone with a new BP already printed was a common experience.
Ditto MSP - I used to fly through there almost every Saturday evening. The agent in the club (always the same one) would see me come in the door and hand me my already printed upgrade BP.