Originally Posted by
HNLbasedFlyer
I do agree they can be heavy handed with the use the kiosk approach (which also prints a boarding pass). I also prefer an agent but use a kiosk if a line is long - At HNL and LAS, if I use a kiosk and see my status they generally take care of taking care of the baggage tag and more or less take over the process but I still prefer an agent if a short line. You can always insist on an agent.
We'll see how it goes out of IAH tomorrow. Probably won't do anything to try and retain this status, just use UA when non stops to Hosuton suit us. Am I correct that as a paying F /J customer there is no difference with status other than barring earlier? At AA the only perk we get is having that phone answered sooner (like 2 or 3 hours instead of 5 or 8!)