Originally Posted by LondonElite

I can give you an endless stream of examples where an agent in a Club has helped me out during weather delays, cancellations, complex routings that were going haywire, hotel and food vouchers, etc. One agent in EWR was so determined to get me out of EWR (terrible weather a few years ago) and to southern Florida (I was booked to RSW but all those flights had been cancelled). She found me at the bar after working the issue for about 20 minutes and told me that I needed to decide, she had four options lined up for me, and with potential secured upgrades on all of them. Five minutes after that and I had a BP to FLL and some hotel vouchers in my hand.