One of my fondest RCC memories that got me hooked on status was during IRROPs at ORD over 10 years ago. I was traveling with my dad (he was AC*G), and there was a thunderstorm. Everything was cancelled, the lineups for CS had what looked like hundreds of people in them. Walk into the RCC, and it was calm with no wait for an agent. Rebooked within 5 minutes and on our way with hotel vouchers for a Hilton. I've used the CS agents in the club many times since and I'm not even a UA flyer.
Please everyone write in to help stop this nonsense, probably one of my favourite features of flying UA are those agents.