Originally Posted by
lucjos0224
I've found that the website now shows a lot more RUC availability and it does seem to correlate to Z or I fare class availability. However, I've now called in to apply RUCs to two flights only to be told that there is no availability for these flights, despite the website showing there is. So frustrating.
For RUCs, it must say "First Available with Upgrade Certificate". If it says "First available with Global Upgrade Certificate", RUCs won't clear. If it says the first statement, try calling again. I believe some agents only look at the OY availability field (as that is the way it has been for years), and if it is 0, they say its not available, but now Z will work too.