Originally Posted by
porciuscato
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.
Wow that's bad. I'm sorry that happened, but glad a HUCA solved it.
I'm always torn by this because I never want to take the post-call survey (and 99% of the time chose to skip) but in a scenario like this I absolutely would want to rate the agent accordingly.