FlyerTalk Forums - View Single Post - Problems with the Hyatt app/website - MASTER THREAD
Old Jan 31, 2022 | 11:14 am
  #14  
khabah
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Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Hyatt, Hilton, Marriott, IHG, Qatar Airways
Posts: 3,677
I reached out to the Hyatt Concierge on Twitter on January 9th, asking about the Apple Wallet functionality having gone missing from the app as detailed in my post above. I just got the following from Hyatt's Consumer Affairs team with an update that I will share below:

The recent update to the app, which added the room key function with Apple Wallet, temporarily removed the option to add stay/reservation passes to Apple Wallet unless the hotel is set up to offer the Apple Wallet room key. The app team is investigating the best way to reincorporate this function; however, we do not currently have an ETA to restore this.

So... they removed a useful function that applied to every one of their hotels to make way for a new feature that currently works at only six hotels in the United States.

Honestly, I'm speechless - this is the kind of crap I'd expect from Marriott.

khabah
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