Originally Posted by
Yanshuf
Following on from the above, can anyone direct be to the refund terms and conditions or refund policy?
We have this cash booking (single ticket number and single PNR) on Biz class booked directly on the BA website:
LHR - ARN
OSL - LHR
We flew the outbound but BA cancelled the return (we received an email from BA using the word "cancellation"). They have rebooked us on an earlier OSL - LHR flight, which we cannot use due to a severe timing conflict. So our preferred outcome is a refund of the return flight.
Is there any way that we can work out for ourselves the cost of this refund?
I assume that the value given back to us either as a cash refund or voucher will be the same.
Thanks in advance.
Providing a partial response to my own question:
- Paid GBP £248.94 per person for Biz class return on BA LHR-ARN;OSL-LHR.
- Return flight was cancelled so requested a refund for that leg only on the phone to the Gold line on 30 Dec 2021.
- Refund of GBP £120.50 per person showing on my credit card on 4 Jan 2022. That means it took only one working day, and I received a refund of just over 48% of the total price paid so definitely not 50%.
- I have no idea how to find out the original booking fare class of either leg.
Info could be useful for some.