Originally Posted by traveler18

Now let's see how long they take to issue you a refund. I have been waiting now 9 weeks for a the refund of a CX cancelled flight.
I have called them , and they are "working on it". I know they are hurting, but their call center incompetence does not help them
I am sorry to see them in this situation, my company flew with them from the US to Manila multiple times a year and we had several diamond members,
We have decided to switch to ANA.