Originally Posted by
brunos
Many airlines (most but not all) are giving the option of full cash refund when they cancel. QR even gives the option if you simply wish to change your travel plans although flight is not cancelled.
Airlines might offer additional options (like vouchers or vouchers plus 10%), but cash refund is a possibility.for cancelled flights.
As mentioned with QR, in covid times quite a few airlines give you flexibility or vouchers if you wish to change your booking for a non-cancelled flight. Guaranteed flexibility is a strong marketing argument for new bookings in these troubled times.
Flexibility: Yep. Without flexibility, nobody is going to book, so the airlines did have to do so. And even then, they try to cheat on the passengers.
Refunds: See the outcries on FT, most airlines did draw those refunds out for nearly 2 years, until they did end up in court, etc.