Originally Posted by
Cambo
TBH: Give them a break. CX has practically been about the only airline refunding cash for cash tickets. So, yeah, I think, this does deserve credit and future business. In the end, all these cancellations aren't their fault.
Many airlines (most but not all) are giving the option of full cash refund when they cancel. QR even gives the option if you simply wish to change your travel plans although flight is not cancelled.
Airlines might offer additional options (like vouchers or vouchers plus 10%), but cash refund is a possibility.for cancelled flights.
As mentioned with QR, in covid times quite a few airlines give you flexibility or vouchers if you wish to change your booking for a non-cancelled flight. Guaranteed flexibility is a strong marketing argument for new bookings in these troubled times.