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Thread: Help Needed on Refund
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Old Jan 18, 2022 | 12:54 am
  #8  
Cambo
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Originally Posted by traveler18
Now let's see how long they take to issue you a refund. I have been waiting now 9 weeks for a the refund of a CX cancelled flight.
I have called them , and they are "working on it". I know they are hurting, but their call center incompetence does not help them
I am sorry to see them in this situation, my company flew with them from the US to Manila multiple times a year and we had several diamond members,
We have decided to switch to ANA.
TBH: Give them a break. CX has practically been about the only airline refunding cash for cash tickets. So, yeah, I think, this does deserve credit and future business. In the end, all these cancellations aren't their fault.
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