Originally Posted by jomala05

Just flew with easyJet. Background info; if unable to wear a mask, you just self-declare this via their contact form, whereby the Special Assistance team inserts an NMOK and sends a confirmation email. Then if the crew asks about a mask, I just tell them my seat number. On previous occasions it's always been super smooth.

As usual I submitted the self-declaration for both of my bookings (I had two). Let's say today's flight was booking A and the other booking B.

First I got an email confirming it had been inserted for both bookings. Feeling more paranoid than usual, I double-checked by calling Customer Service (opened at 07:00) and they said it had only been inserted for A. Then I replied to the Special Assistance team explaining this, and then got another reply that the NMOK had been done for booking B too.

On the day of departure, however, the bag drop lady couldn't see an NMOK, so turns out it wasn't in booking A. I explained I had received a confirmation email, but she nonchalantly said I wasn't flying unless I could get easyJet to fix it. The flight was at 08:00, the same time the Special Assistance team would be open on the phone. So I called the Customer Services, who went out of their way to wash their hands, but when I pressed the matter they put me on hold for 20 minutes before the call broke.

By PURE LUCK I found the dispatcher for the exact flight (in the departures hall an hour before departure), who by PURE LUCK was helpful, asked for my seat number and arranged with the crew for me to be able to fly.

My question is: since the Special Assistance team didn't do their job correctly, which caused me severe distress and nausea due to the fact that I would've been denied boarding if not for the helpful dispatcher; what amount of compensation would be reasonable to request from easyJet? Thinking of £200 (ticket price was £30), does that seem fair? If not, what do you think?