Its actually hotel manager dependent. Stayed in a fair share of Grand Hyatts, Regencys and Hyatt Houses. Can you believe that some of the Hyatt Houses has Mobile key entryes while some of the GHs and Regencys still used standard cardkeys only?
Originally Posted by
raylee123
Maybe it is hotel / brand / country dependent, but I've found the Hyatt mobile app to be great and in many ways better than the Marriott app.
I've experienced the following this year:
1) used the app for mobile key
2) requested full housekeeping and other items (towels, pillows, toiletries, robes, slippers, and even a yoga mat and free weights!) via just the app while I was out.
3). I've ordered room service from the app while I was out and it arrived and waiting for me when I returned.
4) I was able to look at a spa menu and make appointments for treatments / massages.
5) I was able to check my portfolio and charges, which updates real time.
6) I was able to book upgrade with points booking online, which previous required a call
7) utilized the chat features with the hotel before and during my stay with requests. I've so used the chat with Hyatt global for points and night posting issues.