Gertjaars

Its actually hotel manager dependent. Stayed in a fair share of Grand Hyatts, Regencys and Hyatt Houses. Can you believe that some of the Hyatt Houses has Mobile key entryes while some of the GHs and Regencys still used standard cardkeys only?

LondonElite

Yes. There is greater pressure to keep cost and complexity down at cheaper brands. Think of it as supermarket self-checkout.

EuropeanPete

I really like this, but I've found few places which implement it seem to do it well. The Hyatt Regency Mexico City (which otherwise has quite high levels of customer service) now has the option of web-submitting room service options. The only issue is that the timing isn't setup correctly and so if you order at just the wrong moment it can take 90min for you to get your food (as the web form submits a target time of far in the future and so the chef will ignore your order for 40min or so).

It should be a recognised principle that malfunctioning tech is worse than not having any tech at all.

59Impala

HR Indian Wells has this option. We browsed the menu and decided what we wanted only to find out that some items could not be ordered! We had to go down to the Café to order those items (i.e. Pizza).

dsiderx2

Ventana's tablet system was great. It would be nice if it could be accessed from our own phones too but it offered ability to order from the menu, request housekeeping items, etc. With the staffing shortages and a lot more people being more technology literate, it takes way less human capital to place orders with these kinds of systems.

However, I will say that technology is only good if the hotel actually pays attention to it. It's not going to be any good if the time to receive order is not given but the kitchen has a 1 hr wait.

Embowaf

I'm fairly new to Hyatt (and am a huge fan so far). I've probably stayed at one before, but I started paying attention to loyalty programs during the pandemic and made globalist in the first year.

Anyway, oddly, my very first stay at a Hyatt under my WoH account was the Grand Hyatt Baha Mar in the Bahamas this past summer, and they had a tablet you could order room service from that worked very well. OF COURSE, I got in to the Bahamas, two days before a cruise and immediately developed a fever and sore throat... multiple tests confirmed not covid, but nevertheless I stayed in the room those two days while family went out to experience the island, and I gotta say having such an easy way to get room service on that tablet was a lifesaver that absolutely influenced me going for globalist the rest of the year.

Also, I'm a fairly experience software engineer and have found the Hyatt website to far more responsive and functional than Marriott. Virtually no experience with Hilton.

dsiderx2

Hyatt is definitely better but I wish hotel chains kept you logged in longer. Is there any reason to log you out after 20 mins like it’s a bank. At least Hyatt doesn’t make you do a pointless Captcha like Hilton.

Embowaf

That is a touch annoying but it wouldn't bother me much except that Hyatt has 3 log in fields. WoH number, last name, and password. So password managers won't autofill everything.

manu08

Absolutely. Is it even 20 minutes? Anytime I'm using multiple tabs with Hyatt and other sites working on a trip, I feel like I end up logging into Hyatt 10 times. And as mentioned by someone else, since they require the last name, it's a pita to get a password manager to work with it.

manu08

I guess...but I find humans to malfunction fairly regularly as well. It is not uncommon for me to have to call and ask why room service is over 30 minutes late or req-request extra pillows or whatever.

manu08

Do you use online reservations? You don't think they should add support for common reservation items like TSUs (my original post #1)?

josephstern

1Password definitely can and I suspect others can. You just have to teach 1P about the third field and then it'll autofill it.

Doppy

Checked in to a Hyatt Place recently. On the day of arrival, I got at least ten emails inviting me to use mobile check-in. They started off early in the morning on an hourly basis, and later in the day they were coming at at clip of 2-3 per hour.

I rarely use mobile check-in because either it doesn't work and I need to stop by the desk anyway, or the mobile key doesn't work and I need to stop by the desk anyway.

Finally I relented and checked in on the app to stop the deluge of emails. Naturally at the end of the process it said I needed to stop by the desk anyway.

Embowaf

Sure; I meant specifically for Chrome, which as best as I can tell only supports 2 fields.