Originally Posted by
pineapple_juice
How long does it usually take for QCredits to be refunded? I cancelled a ticket (which had been upgraded) over the phone on 19 Dec, and my account still show nothing.
They don't automatically get recredited. Once the cash portion of the ticket has been refunded, raise a ticket with the Privilege Club team, who will then process the refund of the Qcredits/Qmiles, provided they haven't passed the expiry date.