Originally Posted by
projectmaximus
Ok thank you. It's a cash booking, supposedly was approved about 24 hours ago. I now see the TSU redeemed, but no emails for confirmation. I'll reach out in another day.
So I reached out and they explained to me that I'm blocked into the suite internally. They could not change it in the reservation because the suite does not accommodate the size of my family (this is indeed correct, I had to get permission from the hotel to approve the suite for my young kids). So I guess my situation is an outlier and I will have no confirmation beyond the messages from Hyatt and the fact that my TSU is showing as redeemed.