Originally Posted by Madison Guy

Looking at the travel delay insurance T&C for the AMEX Platinum Card (other cards may have other benefits) that can be found here, I see no reference to an exclusion for crew issues, but I do see where it appears it does not apply if you are departing from youir home city. Was that the case? If not, I don't see why that should not cover expenses as stated in these terms. You might want to ask for a written reference to where they are claiming they should not pay.