IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
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#62
Join Date: Nov 2013
Location: DCA
Programs: AA PLT PRO
Posts: 372
Flying into DCA tomorrow evening…got a notification my flight was canceled and within 10 minutes got another one saying it was re-instated. Now I can’t check in online. Anyone have any idea what’s going on? Almost 3 hour wait on the phone.
#63
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,071
I had a LHR-JFK flight that I was due to take over the weekend. It ended up getting delayed and I was offered the option of changing to another flight - which I took advantage of - and moved to a date later in the week.
I noticed that the AA app for that reservation now has a banner saying "You're confirmed on a new flight. You can change your flight at no charge." and it appears to let me change my flight for a second time (although I haven't clicked through to complete the second change). The date window for this change seems to now be the date of my new flight plus the following 4 days.
Is this normal? I was only expecting to be allowed to make a single change and only within a few days +/- my original flight date.
I noticed that the AA app for that reservation now has a banner saying "You're confirmed on a new flight. You can change your flight at no charge." and it appears to let me change my flight for a second time (although I haven't clicked through to complete the second change). The date window for this change seems to now be the date of my new flight plus the following 4 days.
Is this normal? I was only expecting to be allowed to make a single change and only within a few days +/- my original flight date.
#64
Join Date: Dec 2007
Programs: UA 1K, AA EXP, Marriott Titanium,
Posts: 221
AA127 DFW - PVG hit the CAAC "circuit breaker" so many times since Dec, it is almost certain they won't take place for passenger operations in Feb. (Cargo may still be allowed to fly and passenger operations for return flights)
How far in advance will AA cancel these flights for passengers? Want to make sure there are still availabilities for future flights and rebook as early as possible without the "fare difference charge". (AA127 only operates twice a week now)
How far in advance will AA cancel these flights for passengers? Want to make sure there are still availabilities for future flights and rebook as early as possible without the "fare difference charge". (AA127 only operates twice a week now)
#65
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,690
I'm due to fly LHR-JFK-SFO on 29 January but looking at the weather forecast this Saturday is meant to be heavy snow and strong winds. Wondering if this will cause flight cancellations from across the pond and domestically. Hopefully JFK have learnt lessons from 2018.
#66
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,071

There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.
#67
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,690
You don't need to go all the way back to 2018 for examples of JFK snow disruption 
There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.

There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.
#68
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,071
If AA, ask them to route you LHR-MIA-LAX-SFO. You can get a 777 on MIA-LAX. They should let you do this once (/if) they implement a weather waiver.
If it's BA, they'll be less likely to reroute you until there is a cancellation or delay.
#69
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,690
Thanks for the advice.
#70
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,071
Note that MIA-SFO would be on a narrow body (737-Max8). MIA-LAX would be needed to get 140tp and stay on wide bodies for most of the way.
#71
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,690
#72
Join Date: Jul 2020
Location: San Juan, PR
Programs: UA-*G, AA-Exec P, IHG-Gold, Bonvoy-Ambassador
Posts: 37
Unaccompanied minors - flight cancelled, rebooked, involuntary denied boarding...
I have not received anything back from AA except that they are working on it for the last three weeks.
On January 1, 2022, my minor kids (2) were flying as Unaccompanied Minors from SJU - ORD. The flight was cancelled and they were rebooked on January 3, 2022 SJU-PHL-MKE. Paid the fees for Unaccompanied Minor at check-in - no issues. The flight arrived in PHL on time and there was a 5+ hour connection to MKE. My kids were picked up at the gate and taken to the "Kids Lounge" (that's what they called it) which was actually right across from their connecting gate.
5+ hours later, my son calls me and said that the flight they were ticketed and checked in for was "Oversold" and that they didn't know what would happen next.
NO CALL, TEXT, or EMAIL from AA.com ever regarding this issue. Finally about an hour later, my son handed his cell phone to the Kids attendant and he told me that there were too many kids and not enough staff to get my kids to their connection and that he has taken them to customer service for rebooking on a later flight. (Actually, 8 hours later).
I waited for news of new ticketing which was handled on site but still not a single call, text, email from anyone at AA.
I called the EP line and was on hold for 3+ hours awaiting someone to give me some news. Once the agent was on the phone, They apologized up and down, but there were still no notes in their system. The kids were reticketed for the flight 8 hours later, and the agent told me to send an email to support.
That night I sent an email and received a voicemail with a bad extension number and then credit for the unaccompanied minor charge and that's it.
I have sent numerous emails to customer service now over the last 3 weeks and still no response except for the boiler plate "we are working on it".
Just curious what are passenger rights regarding an unusual situation like this?
1. Cancelled flight initially
2. Involuntary Denied Boarding
3. Lack of proper care of Unaccompanied Minors
Is there anything I can do except for what for a response from customer service?
No other phone numbers were given to me except for the customer service reps extension which didn't work and you have to know an extension to get anywhere in their phone system.
HELP
On January 1, 2022, my minor kids (2) were flying as Unaccompanied Minors from SJU - ORD. The flight was cancelled and they were rebooked on January 3, 2022 SJU-PHL-MKE. Paid the fees for Unaccompanied Minor at check-in - no issues. The flight arrived in PHL on time and there was a 5+ hour connection to MKE. My kids were picked up at the gate and taken to the "Kids Lounge" (that's what they called it) which was actually right across from their connecting gate.
5+ hours later, my son calls me and said that the flight they were ticketed and checked in for was "Oversold" and that they didn't know what would happen next.
NO CALL, TEXT, or EMAIL from AA.com ever regarding this issue. Finally about an hour later, my son handed his cell phone to the Kids attendant and he told me that there were too many kids and not enough staff to get my kids to their connection and that he has taken them to customer service for rebooking on a later flight. (Actually, 8 hours later).
I waited for news of new ticketing which was handled on site but still not a single call, text, email from anyone at AA.
I called the EP line and was on hold for 3+ hours awaiting someone to give me some news. Once the agent was on the phone, They apologized up and down, but there were still no notes in their system. The kids were reticketed for the flight 8 hours later, and the agent told me to send an email to support.
That night I sent an email and received a voicemail with a bad extension number and then credit for the unaccompanied minor charge and that's it.
I have sent numerous emails to customer service now over the last 3 weeks and still no response except for the boiler plate "we are working on it".
Just curious what are passenger rights regarding an unusual situation like this?
1. Cancelled flight initially
2. Involuntary Denied Boarding
3. Lack of proper care of Unaccompanied Minors
Is there anything I can do except for what for a response from customer service?
No other phone numbers were given to me except for the customer service reps extension which didn't work and you have to know an extension to get anywhere in their phone system.
HELP

#75
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,071