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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Sep 6, 2017, 2:54 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.

What do the technical terms noted in the thread's title mean?

OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip and see if you have the change trip button to change it online. Look up your trip


OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.

Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)


Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.

Code:
Call us (Within the U.S.)
Language Phone Hours (CT)
English 800-433-7300 24 hours, Daily
Spanish 800-633-3711 24 hours, Daily
Japanese 800-237-0027 6 a.m.  12 midnight, Daily
Mandarin 800-492-8095 7 a.m.  12 midnight, Daily
Portuguese 866-824-8717 6 a.m.  7 p.m., Daily
Hearing & speech impaired 800-543-1586 24 hours, Daily
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.


FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.

Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.


Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Dec 11, 2021, 10:57 am
  #61  
 
Join Date: Apr 2010
Location: LAX
Programs: AA EP, MUCCI, Proudly BA Blue,.
Posts: 881
Hi all,

just wondering if anyone knows what’s going on with AA#136 / 135 on the LAX-LHR run yesterday and today - my kid flew back on BA#269 yesterday, and the flight was delayed 6 hours. Thread about that here
BA#269 Going Tech 10 December - UM on Board
and the subject of The AA LAX-LHR flight came up several times.

just wondering if anyone knows if this was tech or a staffing issue? Not good news getting close to the holidays.
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Old Dec 13, 2021, 3:34 pm
  #62  
 
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Well, here's a sentence I thought I'd never write: I am super impressed with AA IRROPS today at PHX.

Flying SEA-PHX-CMH today and just want to get home, regretting not getting up earlier for the AS nonstop SEA-CMH.

Perfect out of SEA, left gate 2 minutes early and on schedule to land early at PHX. The only problem is my 2nd leg's inbound is still in AUS and delayed over an hour (MX?). If this were WN, cascading delay, I'm stuck in PHX for a while.

AA has already gate changed and equipment swapped to another 800, ironically AA 1083 from yesterday, same inbound as today. CMH flight still on time. Praying I get on the new plane on time and get home early. I'm dressed for Anchorage and can't handle an overnighter in Phoenix!
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Old Dec 27, 2021, 10:51 am
  #63  
TCG
 
Join Date: Aug 2012
Posts: 49
Travel Insurance

Originally Posted by GlobalMatt
I wish I had caught this earlier for you so I could show you what happened. You can only look back one day on ExpertFlyer (EF) to see, otherwise I'd share. Definitely look into a membership. It's cheap and really comes in handy with understanding what's happening during IRROPS.
DEC 5, AA2180 ORD-MIA Delayed 23 hours in total.

Anyone been in this boat before? Amex travel insurance is refusing to cover this as the American airline statement on this is that the crew timed out in the end so that's the reason for the overnight delay and Amex's terms do not cover crew delay.

I'm sure the original reason was not crew delay as we were all there at the gate waiting for a plane to show up [from LHR if i recall from what the gate agent said], but I have no documentation of that.

AMEX is refusing to cover this and American Is refusing to say anything other that crew timed out in the end; and they will not tell me why crew was ready at the gate without a plane. Seems like a very silly catch-22 situation.
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Old Dec 31, 2021, 11:27 am
  #64  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,201
Originally Posted by TCG
DEC 5, AA2180 ORD-MIA Delayed 23 hours in total.

Anyone been in this boat before? Amex travel insurance is refusing to cover this as the American airline statement on this is that the crew timed out in the end so that's the reason for the overnight delay and Amex's terms do not cover crew delay.

I'm sure the original reason was not crew delay as we were all there at the gate waiting for a plane to show up [from LHR if i recall from what the gate agent said], but I have no documentation of that.

AMEX is refusing to cover this and American Is refusing to say anything other that crew timed out in the end; and they will not tell me why crew was ready at the gate without a plane. Seems like a very silly catch-22 situation.
Looking at the travel delay insurance T&C for the AMEX Platinum Card (other cards may have other benefits) that can be found here, I see no reference to an exclusion for crew issues, but I do see where it appears it does not apply if you are departing from youir home city. Was that the case? If not, I don't see why that should not cover expenses as stated in these terms. You might want to ask for a written reference to where they are claiming they should not pay.

EDIT: As per post #54 below, it appears a terroist act or hijack would be covered (normal exclusions, IME), but other than that, basically only weather, mechanical or even some document issues.. But nothing with crew timeouts, lack of crew, or even lack of equipment, from what I now read. (So sad I didn't read more carefully in the first place!)

Specifcally, guv1976 was referencing:

"B. Covered Losses: Covered Losses include Covered Trip delays that result from the following\:
1. Inclement weather, which prevents a reasonable and prudent person from traveling or continuing on a Covered Trip (e.g. severe weather that delays the scheduled arrival or departure of a Common Carrier);
2. Terrorist Action or hijacking;
3. A Common Carrier’s equipment failure, as documented by the Common Carrier;or
4. Lost or stolen passports or travel documents."

Hence I stand corrected and enlightened. And I now believe AMEX has a clear path out of any payment.

Last edited by Madison Guy; Dec 31, 2021 at 2:46 pm Reason: Was apparently incorrect
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Old Dec 31, 2021, 1:52 pm
  #65  
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Originally Posted by Madison Guy
Looking at the travel delay insurance T&C for the AMEX Platinum Card (other cards may have other benefits) that can be found here, I see no reference to an exclusion for crew issues, but I do see where it appears it does not apply if you are departing from youir home city. Was that the case? If not, I don't see why that should not cover expenses as stated in these terms. You might want to ask for a written reference to where they are claiming they should not pay.
The exclusions hardly matter if the cause of the delay is not one of the covered perils to begin with.
​​​​​
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Old Dec 31, 2021, 1:55 pm
  #66  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,201
Originally Posted by guv1976
The exclusions hardly matter if the cause of the delay is not one of the covered perils to begin with.
​​​​​
True. But why wouldn't it have been? Did I miss something? My post was assuming a delayed flight is indeed one of the "perils" - providing you are not departing from your home airport.

EDIT: Apparently is it not covered for a crew issue. See my correction in post 51 above based on post 54 below.

Last edited by Madison Guy; Dec 31, 2021 at 2:42 pm Reason: Updated info
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Old Dec 31, 2021, 2:20 pm
  #67  
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Originally Posted by Madison Guy
True. But why wouldn't it have been? Did I miss something? My post was assuming a delayed flight is indeed one of the "perils" - providing you are not departing from your home airport.
The covered perils can be found in Section B of the link you posted. (My phone doesn't seems to let me copy text from a PDF.)
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Old Dec 31, 2021, 2:38 pm
  #68  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,201
Originally Posted by guv1976
The covered perils can be found in Section B of the link you posted. (My phone doesn't seems to let me copy text from a PDF.)
Many thanks, and my post above clarified with your read on it. Many thanks!
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Old Jan 1, 2022, 8:37 am
  #69  
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Posts: 2,094
Paid FC, flight cancelled and coach on new flight: refund?

I booked a paid first class ticket for today, for a two-segment trip. The second flight was cancelled so I am re-routed on two new flights. The first flight is first class but the second is coach.

The one-way coach fare (if I booked it today) for the second flight is about the same as the entire first class ticket that I had bought. But when I booked the ticket, FC was about $100 more than coach.

Do I have any hope of a partial refund or at least the EQMs or miles as though I had flown on the original FC tickets?

Thanks.
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Old Jan 1, 2022, 9:36 am
  #70  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
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Originally Posted by WeekendTraveler
Do I have any hope of a partial refund or at least the EQMs or miles as though I had flown on the original FC tickets?
Take a look at this thread:
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Old Jan 2, 2022, 11:54 am
  #71  
 
Join Date: Nov 2008
Location: Washington, DC
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Posts: 2,527
My sister's flight just got cancelled. When trying to rebook online there are several options but when trying to choose any of the options we both get system errors. Is this a typical bug. On a 3 hour hold for an AA agent.
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Old Jan 3, 2022, 1:31 pm
  #72  
 
Join Date: Nov 2013
Location: D/FW, TX
Programs: AA EXP
Posts: 426
Anyone else having major issues today? I’m supposed to fly SGF-CLT-DCA this evening. Got a notification that CLT-DCA cancelled. Tried to rebook via app… no luck. 3 hour wait time on phone. Was able to rebook to tomorrow via chat. Tried to confirm and it crashed. Now the system is showing my on tomorrows flight but when I click on it to view details it changes to today and that todays flights are both on time…..
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Old Jan 3, 2022, 1:47 pm
  #73  
 
Join Date: Apr 2000
Location: Palm Beach/ New England
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DCA is getting hammered today with snow. 6 inches at least. It will not be fully operational until Wednesday would be my guess. See if you can route to IAD or BWI, both with slightly less snow forecast.
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Old Jan 3, 2022, 11:52 pm
  #74  
 
Join Date: Apr 2010
Location: LAX
Programs: AA EP, MUCCI, Proudly BA Blue,.
Posts: 881
AA#134 cancelled out of LAX. IRROPS number useless - just as long a wait as regular AAdvantage number.
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Old Jan 16, 2022, 4:55 pm
  #75  
 
Join Date: Nov 2013
Location: D/FW, TX
Programs: AA EXP
Posts: 426
Flying into DCA tomorrow evening…got a notification my flight was canceled and within 10 minutes got another one saying it was re-instated. Now I can’t check in online. Anyone have any idea what’s going on? Almost 3 hour wait on the phone.
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