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I had no issues cancelling a bunch of trips via text — took like 15 min to get hold of an agent and the $$ was in my travelbank soon after. I usually try to avoid calling as much as possible and find that the text agents are pretty good for easy things
I am canceling a points reservation, but I forgot the few dollars in fees is now going into a Travel Bank probably. Ugh.
This is a one way ticket. I had the other way booked on Delta and was able to cancel that in under 2 minutes, with the points redeposited and the $5.60 back on my credit card shortly thereafter. I am now going on 25 minutes waiting on the JB chat.
-J.