Originally Posted by
GlobalMatt
I wish I had caught this earlier for you so I could show you what happened. You can only look back one day on ExpertFlyer (EF) to see, otherwise I'd share. Definitely look into a membership. It's cheap and really comes in handy with understanding what's happening during IRROPS.
DEC 5, AA2180 ORD-MIA Delayed 23 hours in total.
Anyone been in this boat before? Amex travel insurance is refusing to cover this as the American airline statement on this is that the crew timed out in the end so that's the reason for the overnight delay and Amex's terms do not cover crew delay.
I'm sure the original reason was not crew delay as we were all there at the gate waiting for a plane to show up [from LHR if i recall from what the gate agent said], but I have no documentation of that.
AMEX is refusing to cover this and American Is refusing to say anything other that crew timed out in the end; and they will not tell me why crew was ready at the gate without a plane. Seems like a very silly catch-22 situation.