Originally Posted by
olouie
So using photo from the junior suite, calling it a suite, charging more for the room, and using executive (usually higher in the pecking order then junior) in the title isn’t enough? What is enough then?
It’s literally a tiny bit bigger king room mostly due to a useless hallway. If the hotel doesn’t even consider the room a suite on its own systems is that enough?
Honestly surprised that so many think this is fine. It actually explains a lot about why Marriott does what it does. They might be right that consumers don’t care enough about the multitudes of small things they shaft customers on. Breakfast will soon just be a coupon for a muffin and cup of water. Upgrades not happening is fine. Elite benefits don’t matter. People will just keep giving Marriott properties money.
Eh, I mean I said I agreed with you that the hotel was in the wrong for its dishonesty. I just would have limited my argument to showing them the pictures of the room I booked, which obviously wasn't the room provided. I wouldn't have ventured into the obviously perilous territory of what a "suite" is or isn't, and what "executive" might or might not mean.
Never said it was fine.