Marriott Medellin Refusing to honor paid suite
Dec 23, 2021, 9:47 pm
#46
Original Poster
Join Date: Mar 2007
Posts: 4,966
Reading this thread reminds me of the exact reasons I switched to Hilton years ago. I spend a lot of time in hotels and with Marriott, they always found a way to make things unpleasant. Whether it was not getting the room paid for, getting downgraded and being told it’s an upgrade, or just poor service overall. Management did nothing and corporate always backed management. With Marriott it seems as if the mantra is something like “let’s find a way to screw the customer.” Been with Hilton a long time now and exactly the opposite. Something goes wrong on site, I chat with a manager and they almost always do the right thing. If they don’t, I email corporate and they fix it. Very different approach to customer service.
Dec 23, 2021, 10:01 pm
#47
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712