For those who are or were accustomed to legacy elite status, there's certainly a period of adjustment. I mean, there certainly was for me where I had to calmly but assertively explain to the CSRs this isn't how their policy works for refunds/credits, at least not in my interpretation.

As side benefit, since I always like things that are comical, you'll get some interesting reactions. For instance, at an Amex Centurion lounge where I'm pretty acquainted with the staff, one good naturedly--meaning well--tried to warn me about flying NK & F9 (I assume from seeing all of those viral FL videos), which I inferred to mean that "someone like me" shouldn't be flying those outfits. And, I immediately show an F9 BP to gain entry. It was one of those moments where I thought was hilarious, and I hope she shared in the humor. LOL