Originally Posted by longtimereader firstimeposter

it’s funny reading this since I just checked into the JW Bogota today. Being an Ambassador, I saw their Presidential suite was open the whole time so I thought I would ask for it. After some lengthy searching the say they can do it but only for half my stay, which was fine. After some whispering between the two front desk associates they say they can do it for the whole time. Great!

the whole check in was about thirty minutes but at the end she had me sign 4 papers one of which was for the cost of a bunch of random upgrades, like spa packages, lounge floor, various room types. She never mentioned any fee so I just signed them and went on my way. I had a copy of the packages and noticed the Presidential suite said $450 next to it. Fine, I’ll pay the $450 for my stay. I called down to confirm the upgrade was free and they said no. I asked if the $450 was for the length of the stay or per night and they said per night.



I said no thanks, just put me in the normal suite and have the manager call me so I can explain my frustration. When I finally talked to the manager, the more frustrated I got the less willing they were to listen to me and actually say anything.

Anyway, long story short, it feels like a Colombian service thing. I’ve had many stays at the JW here without issue but the W in bogota is a mess. I actually ended up in the Presidential suite when I got ahold of their brand new GM and he said no worries, you can have the room.