Originally Posted by
sbr7d
Can you find the receipt of what you purchased to show the front desk? I know when I book rooms, the online receipts typically comes with room type... I have never looked at it in detail tbh but might be worth a shot comparing what you bought with what you got.
If it was me, I probably would not back down. Surely Marriott will help out if the hotel drops the ball. I wouldn't let it go and try to get something documented if possible.
Have you traveled in Colombia? Any experience dealing with Colombian cs?
Originally Posted by
longtimereader firstimeposter
I’m also looking at their room types and it looks like the “executive suite” is more of a larger normal room and the “junior suite” is a traditional suite.
Good catch. Always a good idea to check room descriptions prior to booking, particularly for latin america, where "suite" doesn't always mean what we think it does in English.