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Thread: Marriott Medellin Refusing to honor paid suite
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Old Dec 22, 2021 | 11:37 pm
  #11  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by olouie
Oh I did. that. Got me exactly nowhere. How do I get Marriott to help out on this one? Reaching customer service beyond phone agent who told me to deal with hotel is difficult.

I am realizing this is just another game Marriott properties are playing. They put very few photos and slim descriptions on the site so you are at their mercy when booking.
Hi olouie,

We would like to help look into this. Could you please send a copy of your reservation confirmation email to below email address?

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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