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Thread: Strange AF/KLM customer service arrangement for EU-based DL medallions
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Old Dec 16, 2021 | 4:53 pm
  #11  
itsabravenewworld
 
Join Date: Jul 2020
Programs: DL PM
Posts: 44
Originally Posted by NOLAnwGOLD
I've had issues with AF so have used the AF CS and takes 4-6 weeks for a response. Did get a decent voucher on an IFE issue in J. When I got it, I totally forgot about it and was really confused. Also really awful and confusing messaging. Awaiting a delayed compensation cash claim now...
Validating to hear that there are similar experiences out there. That sucks. Submitted a claim to Delta back in November and got the automated message that KL/AF would be handling it. Haven't heard back since.
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