Originally Posted by Reaching

Thanks!

A tip: Put confirmation number, passenger names, and last 4 digit of the card in the comment field even though the form requests that info in separate fields. I had all info filled out and just wrote "The Works" as the reason for refund.

Got a reply to respond with the following, even though all except names were MANDATORY fields on the refund form, and I filled out passenger name on the optional names field:

- 6-digit alphanumeric confirmation code
- First and last name of customer(s)
- Last 4 digits of the credit card on file