Originally Posted by
work2fly
2 hour mechanical delay with a change of planes today JFK-SFO. I'm flying paid W and when we were finally underway, I asked for some potato chips with my drink and was told the new plane wasn't fully catered, and was given the small bag of almonds instead.
Great service recovery by the FAwho comped me a bistro box, but it's frankly ridiculous not to have at least a buy on board program with fresh choices on a premium transcon, let alone a free sandwich or similar for all.
Not to mention, AA has resumed providing a complimentary snack in Y on the premium transcons (sandwich/wrap, hummus plate or fruit and cheese plate); not sure what the situation is on UA right now in the back on these routes.