Sadly you can't fix a problem if you don't acknowledge you have a problem. I don't believe JetBlue understands the magnitude of their IT/DT problems. I think this is similar to Amazon logistics. Amazon logistics' pathetic delivery service is costing Amazon millions in sales. Amazon seems to not get it. Jetblue's pathetic IT/DT department is now costing JetBlue money. How much? Time will tell. Decisions are made everyday in boardrooms that cause companies to go out of business. Look at Sears. They had everything in place to be the next Amazon. Sears did nothing and now they will be soon out of business. I hope JetBlue stays in business long enough for me to use my large cache of points. I often ask my supervisor if we are in business to make products, sell products, and service our customers? Or are we in business to make a profit and making products, selling products, and servicing our customers is only a secondary issue? Almost every instance points to the latter and not the former.