Originally Posted by Maelstrom

Hello.

When I spoke to the customer service representative on the phone, she said that it was a "part of the terms and conditions" of linking the Qantas and Accor accounts that it automatically triggers an automatic Flying Partner points transfer. I asked her to email me a copy of the terms and conditions proving this, which she agreed to do.

However, in the email I received, she did not provide any such proof of terms and conditions to back up her statement. I think that she looked through the terms and conditions and realised her mistake and decided to say I had "activated an automatic Flying Partner points transfer" in my account. Which is also a false statement, because I never activated anything of the sort. I can't even figure out how to disable the automatic points transfer that was supposedly activated!

• I have never set up automatic conversion on my account. My Rewards Points have been sitting there for ages waiting for me to convert to 40EUR credit at hotels. I have been doing ClubOpinions surveys to extend their validity. I know that converting the points to airline miles represents poor value for money, so I do not do it.
• I linked my Qantas and Accor accounts on 17 November. I did not choose to enable an automatic transfer
• I received an email on 19 November confirming I had linked my accounts. That email provided a terms and conditions document (viewable HERE)
• Paragraph 10 of the the fineprint on the Accor website page for this partnership (viewable HERE) states [emphasis added]:

• Nor does the Accor Support website state anywhere that automatic points conversion will be enabled.

I realise that the points haven't been 'stolen' from me - they will go to my Qantas account for usage. It will actually get me over the threshold to requalify for Points Club for the year, assuming they come through by end of December. But, that's not the point. The point is that I received an email confirming that my Rewards points have been automatically converted into Qantas Frequent Flyer air miles at my request, when I never requested it!

I note that in the Airline Partners conditions that "Automatic points conversion will not be available anymore for Qantas Frequent Flyer from 8th of December 2021." Perhaps Accor has sneakily decided to take the opportunity to 'cash out' my points balance to earn some final commission from Qantas on this.