I am new to Emirates (at least we haven’t flown with them since 2015), and trying to understand the cancel/refund terms and conditions for revenue tickets, not award tickets.

Looking at business class MXP to JFK in March: the booking page offers Flex and Flex Plus fares, and both say “”No fee” under Refunds. But I cannot find the actual Terms and Conditions applicable to refunds, apart from the “free cancellation within 24 hours of booking”. Under what conditions is voluntary cancellation allowed, and is the refund full or partial?

If I google “Emirates Flex ticket refund terms and conditions” I get answers all over the place, many from third-party sites and many that appear out of date.

Can anyone help? Thank you.