Originally Posted by
expert7700
I think AC's agents are pinching pennies... Or overzealously applying a fare rule to irops that said the over-water segment must be operated by
It's not a question of "overzealous". As Cow pointed out, the rules are written in such a way that only an agent with a LOT of experience, and a bunch of confidence, *and* a desire to stick their neck out for a customer, would even attempt to move the passenger off of AC metal when there are half a dozen TATL flights going out every night even at reduced operating levels.
Originally Posted by
canadiancow
For reference, their most up to date TA schedule change policy (
https://www.aircanada.com/content/da...KCH_EN_V16.pdf) says "for Transatlantic, Transpacific and South America, the order of protection for using other carriers is only as last option, if no AC over-the-water flights are available"
Until that's changed to "no other reasonable and timely AC OTW flights are available", *and* agents are specifically and firmly empowered to rebook accordingly, this won't change.
One other note - Cow, as usual your knowledge of fine details is top-shelf and then some, but when you write these useful posts up I encourage you to keep our less-experienced guests in mind. Lots of the same people who would benefit most from this warning, won't have any idea what a "sixth-freedom" flight is.
This would actually be a terrific blog post for you to flesh out in more detail, I think a lot of people (and inexperienced travellers in particular) beyond FT would benefit from this information.