Not sure if a new thread is appropriate - if not Mods please move. I purchased 2 business class tickets LAX - PEK - HKG/LAX for February 2022 with the sole purpose of
attending the Winter Olympics and spending 3 days in HK after. We had hotel reservations in Beijing ( Cancel anytime prior to 48 hours ). Our intention was to purchase event tickets once there - never a problem at previous Olympics we attended including 2008 Beijing. Prior to purchasing flights, I spoke to the Service Rep (LA I believe) who said that we would be able to get a refund with these tickets. Prior to our decision, it had been announced that spectators would be allowed to attend. Fast forward to last month and the Chinese announced that no foreigners would be allowed. I immediately applied for a full refund and was told that it would be the fare less $300 per fare rules. I attempted to discuss with Customer Service explaining that this is a direct result of Government mandate and not our fault - given same line "those are the rules" Reached out on Twitter and that was a total disaster - every direct message was answered with a request to repeat all of my details. Now totally frustrated. Does anyone have any suggestions Thank you